Effective November 2, 2026. Part of the Automizer AI Client Service Agreement. If anything here conflicts with the signed Agreement, the Agreement wins.
Our promise
Our guarantee has two separate parts, both written in your signed proposal:
- The build: your system is live by the deadline in your proposal. For our receiving and reordering system, that is within 45 days of kickoff, across all your locations.
- The result: once your system is live, it delivers the result in your proposal. For our receiving and reordering system, that is your receiving and reordering time cut by at least 70%.
If we miss either one, you get back your Setup Fee and any Automizer Subscription payments you have made.
How the result is measured
- Before work starts, we record your starting point with you: for example minutes per invoice and per order, and invoices and orders per month. You sign off on it.
- Measuring starts the day your system goes live, not at kickoff. We measure the same things over the first 30 days after go-live and compare them with the starting point.
- Go-live is the day your system starts running for your business.
Conditions
The guarantee only applies if all of these are true:
- Your signed proposal or onboarding confirms the guarantee applies to your project.
- You give us the platform access and data we ask for within 5 business days of kickoff.
- You name one decision-maker who answers our questions within 3 business days.
- You use your system as set up and do not switch it off or change it without telling us.
- Any other conditions written in your signed proposal are met. For the receiving and reordering system, that includes running 3 or more locations.
Any day we spend waiting on you pauses the clock and moves the deadline back by the same number of days.
What you get back
- Your full Setup Fee.
- Any Automizer Subscription payments you made before your claim was approved.
This is the only remedy under the guarantee. It does not promise a return on investment or any savings in dollars.
What happens after a refund
- We stop all work on your system. Nothing unfinished is delivered.
- Your Automizer Subscription ends and the Automizer engine stops working for you.
- The system we built goes back to us. You keep our access in place so we can switch it off and remove it, or you remove it yourself and confirm that in writing.
- We issue the refund once the system is removed.
Your own accounts, your data and the records already in your systems stay yours.
How to claim
Email support@automizerai.com within 14 days after the 30-day measurement period ends. If your system is not live by the deadline in your proposal (plus any days paused while we waited on you), claim within 14 days after that deadline instead. Tell us which result was missed. We reply within 5 business days with our numbers. If the result was missed and the conditions above are met, we issue the refund to your original payment method within 10 business days of the removal.
When the guarantee ends
The guarantee ends when the 14-day claim window closes. After that, no refund is due under the guarantee for any reason, including results, time saved or return on investment. Ongoing support is covered by the Support Terms.
Questions? Call 469-694-3123 or email support@automizerai.com.