Effective November 2, 2026. Part of the Automizer AI Client Service Agreement. If anything here conflicts with the signed Agreement, the Agreement wins.
How to reach us
Report anything, any time: in your project chat, at support@automizerai.com, or by calling 469-694-3123.
How fast we respond
Business days are Monday to Friday, Central Time, excluding US public holidays.
- Something stopped working: we respond within 1 business day.
- Everything else: we respond within 2 business days.
Support is not offered 24/7. Responding means a person on our team has picked up your request and told you the next step. It is not a promise that every fix is finished in that time.
Included in your Automizer Subscription
- Fixing anything in your system or in the Automizer engine that stops working as agreed.
- Keeping your system working when a supplier or platform changes its format or connection.
- Routine upkeep, such as catalogue and rule updates within the agreed scope.
- Watching for errors and handling exceptions your system flags.
- Answering questions about how to use your system.
Not included
- New features, new tools or new integrations.
- Changes to your own platforms or accounts that are not part of your system.
- Work caused by changes you or someone else made without telling us.
- Fees for third-party tools, which you pay directly.
We quote anything outside the subscription before we start. Nothing extra is billed without your written OK.
What we need from you
- Keep our user access to the accounts your system runs in active while your subscription is active.
- Tell us before you change a platform, password or setting your system depends on.
When the subscription ends or is suspended
Support and the Automizer engine stop when the Automizer Subscription ends or is suspended for non-payment. It restarts when the subscription is active again. We remove our access on the end date.
Questions? Call 469-694-3123 or email support@automizerai.com.